Document scrutiny and collection of applications for visa processing.
Handle customer/applicant queries personally or via email, telephone.
Handle cash and bank related transactions if assigned and ensure 100% accuracy.
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company and etc.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
Inform the applicants about the available Value -Added Services and ensure delivery of Value -Added Service options to applicants/ customers.
Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
Ensure that the entire process is completed within the mandated Turn Around Time.
Assist Deputy Manager/Operations Manager in execution of different Projects.
Ensure judicious use of natural resources.
Adhere to the environment health and safety policy/objectives and guidelines of the organization.
Competencies
Communication -visible ability to communicate effectively with applicants to achieve business results
Delivering Results -A demonstrated drive to plan for and deliver results despite obstacles and setbacks
Diversity, Equity and Inclusion Orientation-The exhibited ability to adapt to and work openly and welcomingly with people of diverse identities, and to stay functional in unfamiliar business situations
Quality & Service Orientation A demonstrated aptitude for satisfying internal and external customers at all times Behavioral Descriptors
Teamwork and Collaboration- The exhibited capacity for working collaboratively to achieve tasks
Selling & Business Development - Should be able to Understand the requirements of the customer and showcase organizational products.
VAC Operation Management - Should be able to work in accordance with the brand manual and departmental SOP. Should be able to manage escalations and display capability to deal with them. Should have some experience in managing shifts and roasters. Should be able to do manpower budgeting. Should be able to do forecasting. Should have strong oral and written communication
