Project Management and Coordination
- Oversee and coordinate post-commission maintenance activities for the systems
- Develop and maintain project plans, schedules, and resource allocations for ongoing maintenance tasks
- Ensure timely delivery of maintenance services and system enhancements as per agreed timelines and SLAs.
Vendor Team Management
- Lead and manage the vendor's maintenance team, ensuring appropriate staffing and skill sets
- Coordinate with stakeholders to align vendor team activities with our priorities and expectations
- Facilitate knowledge transfer within the vendor team to ensure continuity of support.
Stakeholder Management
- Serve as the primary point of contact between the vendor team and our stakeholders
- Regularly communicate project status, risks, and issues to management
- Manage stakeholder expectations regarding system performance, maintenance timelines, and enhancement deliverables.
System Support and Enhancement
- Oversee the provision of ongoing support for commissioned application systems
- Coordinate the planning and execution of system enhancements as requested
- Ensure that all maintenance and enhancement activities align with business requirements and technical standards.
Quality Assurance and Performance Management
- Implement and maintain quality control processes for all maintenance and enhancement activities
- Monitor and report on key performance indicators (KPIs) as defined in the maintenance contract
- Conduct regular service reviews to ensure satisfaction with the vendor's performance.
AI Integration Strategy & Systems
- Lead the identification and implementation of AI integration opportunities across existing and new systems
- Oversee complete development lifecycle of AI-enhanced solutions
- Manage maintenance transitions for AI-integrated systems
- Collaborate with in-house Full Stack Engineer to ensure effective execution of AI projects
- Drive system improvements through AI capability integration.
Risk and Issue Management
- Proactively identify and mitigate risks related to system maintenance and enhancements
- Manage the resolution of critical system issues, ensuring minimal disruption to operations
- Maintain a comprehensive log of all issues, their resolutions, and preventive measures implemented.
Compliance and Security
- Ensure all maintenance activities comply with policies, government regulations, and industry standards
- Coordinate with IT security team for regular security audits and timely implementation of security updates.
Financial Management
- Manage the maintenance project budget, ensuring cost-effective delivery of services
- Provide transparent reporting on resource utilization and costs incurred
- Assist in forecasting future maintenance costs and planning for system enhancements.
Documentation and Reporting
- Oversee the maintenance of up-to-date system documentation, including user manuals and technical specifications
- Prepare and present regular status reports, including progress updates, issue summaries, and upcoming activities.
Requirements:
Must-Have Requirements
- 4-6 years of project management experience
- Certification in project management (PMP, PRINCE2, etc.)
- Experience managing vendor teams
- Excellent communication and stakeholder management skills
- Knowledge of IT security and compliance requirements
Good-to-Have Requirements
- Experience with AI implementation projects
- Experience in government sector projects
- Knowledge of data protection regulations
- Experience with internal-facing system maintenance
- Background in system integration projects
- Understanding of AI technologies and their practical applications
- Experience in digital transformation projects
