Assistant Customer Relations Officer (ACRO - HDB BTO)

Job Description:

• Assist Customer Relations Officer (CRO) in attending to residents feedback and complaints.
• Support arrangement and coordination of site inspections.
• Draft and send basic replies or messages to residents under CRO guidance.
• Maintain proper documentation/recording of defects (hardcopy and online submissions).
• Coordinate with site team and subcontractors under CRO supervision.
• Escalate complex issues to CRO promptly.
• Assist with administrative and reporting tasks as assigned.

Job Requirements

• GCE O Level or NITEC with at least 5 subjects passed.
• At least 1-2 years of customer service or administrative experience (Construction/HDB experience is a plus).
• Independent, detail-oriented and a good team player.
• Good communication skills and ability to manage interactions with residents professionally.
• 5.5 days / Alternate Full Safturdays.