Customer Service Officer (Call Centre) - 1 Year Contract - Singapore
We're looking for a dedicated Customer Service Officer (Mandarin Speaker) to join our team in Singapore! You'll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.
Key Responsibilities:
- Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
- Provide friendly and efficient assistance to ensure a pleasant customer experience.
- Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
- Follow up on unresolved incidents and ensure timely resolutions.
Requirements
- Experience: At least 1 year of experience in a call centre or customer service environment.
- Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
- Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
- Immediately Available candidate is a plus.
This is a 1 year contract to start, renewable and convertible to permanent.
