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Test Manager
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- Posted 15 days ago
- Be among the first 10 applicants
Job Description
Test Manager with strong experience in IVR Telephony TMAC and Contact Center testing
Overall 7-10years in Unified Communications testing
3-5 years in a Test Manager or Test Lead role
- Define and own test strategy planning and governance for UC IVR and Contact Center programs
- Act as the single point of accountability for quality across releases
- Lead and mentor test leads and engineers onshore offshore
- Report test progress risks and release readiness to senior stakeholders
- Manage test cycles environments data and defect lifecycle
- Strong experience and Lead testing for IVR systems Telephony platforms and TMAC applications
- Inbound outbound and callback call flows end to end validation
- Test Telecom integrations including CTI SIP VoIP PBX SBC and dialer systems
- Exposure to Genesys Avaya Cisco NICE Amazon Connect
- Experience in banking contact center transformations
- Hands on knowledge of IVR Automation Tools Empirix Hammer Call Master or similar tools
- Performance and Load Testing experience for voice platforms
More Info
Key Skills
About Company
Skills:
IVR Telephony, Contact Center testing, Telephony platforms, Telecom integrations including CTI SIP VoIP PBX SBC and dialer systems, TMAC, IVR systems
Skills:
Performance & Load Testing, Genesys/Avaya/Cisco/NICE/Amazon Connect., Ivr, Cti, Telephony, TMAC, Contact Center, Unified Communications, Test Lead/Manager, SIP/VoIP, IVR Automation, Empirix Hammer/Call Master
Test Manager / Test Lead Unified Communications & Contact Centretekishub consulting services pte. ltd.
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Skills:
Pbx, Genesys, Amazon Connect, Cti, Cisco, Dialer technologies, VoIP, SBC, Performance and load testing for voice platforms, SIP, Nice, Avaya
Skills:
Genesys, Amazon Connect, Cisco, IVR Telephony, Test strategy planning, Unified Communications testing, Governance for UC IVR and Contact Center programs, Contact Center testing, Telephony platforms, Nice, TMAC, Avaya
Skills:
Performance Center, Tosca, Performance Testing, Waterfall, Appium, Uat, JIRA, Devops, Test Strategy, Agile, Selenium, Loadrunner, Sit, Test Planning, QuerySurge, test governance, end-to-end testing, Hybrid Agile, testing processes