Test Manager / Test Lead TMAC

Test Manager Test Lead Singapore with strong experience in IVR Telephony TMAC and Contact Center testing Overall 7-10 years in Unified Communications testing 3-5 years in a Test Manager or Test Lead role

Define and own test strategy planning and governance for UC IVR and Contact Center programs

Act as the single point of accountability for quality across releases

Lead and mentor test leads and engineers onshoreoffshore

Report test progress risks and release readiness to senior stakeholders

Manage test cycles environments data and defect lifecycle

Strong experience and Lead testing for

IVR systems Telephony platforms and TMAC applications

Inbound outbound and callback call flows endtoend validation

Test Telecom integrations including CTI SIP VoIP PBX SBC and dialer systems

Exposure to GenesysAvayaCiscoNICEAmazon Connect

Experience in bankingcontact center transformations

Handson knowledge of IVR Automation Tools Empirix Hammer Call Master or similar tools

Performance and Load Testing experience for voice platforms