Test Manager/ Test Lead
- Posted 8 hours ago
- Be among the first 20 applicants
Job Description
Responsibilities
- Define and own test strategy planning and governance for UC IVR and Contact Center programs.
- Act as the single point of accountability for quality across releases.
- Lead and mentor test leads and engineers onshoreoffshore.
- Report test progress risks and release readiness to senior stakeholders.
- Manage test cycles environments data and defect lifecycle.
- Strong experience and Lead testing for IVR systems Telephony platforms and TMAC applications.
- Inbound outbound and callback call flows endtoend validation.
- Test Telecom integrations including CTI SIP VoIP PBX SBC and dialer systems.
- Exposure to Genesys, Avaya, Cisco, NICE, and Amazon Connect platforms.
- Experience in banking and contact center transformation projects.
- Handson knowledge of IVR Automation Tools Empirix Hammer Call Master or similar tools.
- Performance and Load Testing experience for voice platforms.
Requirements
- Test Manager / Test Lead – Singapore, with strong experience in IVR, Telephony, TMAC, and Contact Center testing.
- Overall 7–10 years in Unified Communications testing.
- 3–5 years in a Test Manager or Test Lead role.
- Strong experience in IVR, Telephony, TMAC, and Contact Center testing.
- Exposure to Genesys, Avaya, Cisco, NICE, and Amazon Connect platforms.
- Experience in banking and contact center transformation projects.
- Hands-on knowledge of IVR Automation Tools Empirix Hammer Call Master or similar tools.
- Performance and Load Testing experience for voice platforms.
More Info
Key Skills
TMAC
Test Lead/Manager
SIP/VoIP
IVR Automation
Empirix Hammer/Call Master
Performance & Load Testing
Genesys/Avaya/Cisco/NICE/Amazon Connect.
About Company
Exasoft is a leading Technology and Talent Solutions company headquartered in Singapore.
Technology and talent are key pillars for the creation of digitally enabled smart industries and will be integral deciding who emerges as a leader in the new smarter, connected world. Exasoft delivers cross-industry expertise in technology, talent services and skilling to enable digital transformation and accelerate innovation.
Our team comprises of consultants knowledgeable in specific fields and industries. We can help you find strong potential employees in most of the areas of expertise.