Act as a subject matter expert in both technical support and product management within the Regional Sales Office (RSO) and National Sales Office (NSO).
Responsible for resolving technical issues and proactively identifying and mitigating potential risks.
Conduct comprehensive technical training sessions for internal staff and external customers to enhance product knowledge and competencies specific to the assigned product range.
Work closely with Product Management to define and provide feedback to support development of appropriate product range in the region.
Collaborate with NSO Product Managers to support the planning and reviewing of customer-specific solutions in tendering processes for large-scale projects.
Job Requirements:
Diploma / Degree in a technical or engineering-related discipline.
Proven experience in a technical role, including the ability to produce clear and professional technical documentation.
Good understanding of the market landscape, including competitor products and industry trends.
Proficient in English, with good communication skills for engaging stakeholders at all levels, both internally and externally.
Customer-focused mindset with a service-oriented approach.
