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Job Description
An IT Professional with advanced technical expertise in the areas of VM/Windows Operations and IT Security is required in the School of Computing to manage, maintain and secure its entire Windows and Virtualization IT infrastructure.
- Design, implement, manage and maintain the School's IT infrastructure, especially computers, servers or equipment running on VM/Windows
- Manage day-to-day operations and ensure adequate capacity planning and high availability of the School's servers and related services, including VMware, Proxmox, Windows, etc
- Manage storage solutions and backup systems, and implement appropriate backup policies, ensuring data protection, integrity and rapid recovery
- Develop, maintain, and test comprehensive DR and BCP for critical IT services
- Troubleshoot and resolve IT infrastructure issues, faults, incidents, etc
- Provide 2nd and 3rd level technical support to front-line technical support team
- Ensure proper IT security implementation and protection of services with sound IT security policies and principles in hardening, monitoring, detecting and defending the infrastructure
- Perform regular vulnerability management and end-point security protection: scanning, analyzing, prioritizing, remediating based on threat and vulnerability model
- Configure, implement and manage security tools such as system and security logging, access control configurations, intrusion detection, vulnerability assessment, host-based firewall, SIEM, etc
- Design, develop, improve and maintain systems/programs/scripts to implement software asset inventory and security baseline configuration on Windows and Linux platforms.
- Ensure the IT infrastructure adheres to security policies, eg enforce security baseline configurations in general and implement enhanced and targeted security protections whenever appropriate
- Monitor, respond and resolve risks and alerts timely
- Setup and provide technical support for teaching lab operations as well as practical lab sessions
- Provide IT-Security leadership and mentorship to SoC users and IT colleagues
- Develop new technical applications and services related to VM/Windows operations and IT security, and maintain existing ones
- Ensure proper documentation of work.
Qualifications
- Tertiary degree holders with Computer Science/Engineering, or relevant specialisation, preferable with Windows Security working experience
- Must be adaptive, pro-active, self-motivated with positive work attitude, able to work independently or collaboratively in teams, eg very strong ability to foster collaborative environment with other IT teams
- Very good analytical, problem-solving, communication and interpersonal skills, eg able to articulate technical and security risks and solutions to both academic, technical and non-technical stakeholders
- Highly organized and capable of managing multiple jobs and projects
- Able to act as a subject matter expert, providing technical leadership and mentorship with sound analysis and underlying principles of operation
- Good understanding of PC and Mac hardware and software application(s)
- Familiarity with MS Windows, macOS and Linux operating systems, including network operations in the respective OS
- Advanced knowledge in Windows Server OS, its administration and network operations (DNS, DHCP, File/Print Services, Domain Controller, etc). Preferably with relevant certification
- Knowledge in IT Security, Windows and Linux hardening measures, patch/update management. Preferably with relevant certification
- Advanced knowledge and practical experience in implementing Windows Security controls
- Knowledge of network protocols, firewall configurations, and intrusion detection/prevention
- Preferably with experience in supporting vulnerability scans (eg. Nessus)
- Preferably with experience in assisting with security alerts, log collection, triage, and escalation
- Familiarity with SIEM tools (Splunk, ELK, Sentinel) for event analysis preferred
- Must be able to code in a programming or scripting language (eg. Powershell, Bash, Python, etc) for automation of processes
- Must have understanding of common attack methods (eg. Phishing, malware, ransomware, privilege escalation, etc.)
