Key Responsibilities
1. Client Engagement & Needs Analysis
- Serve as the key operational partner to Sales, providing seamless support throughout the client onboarding lifecycle.
- Conduct in-depth meetings and sessions with new and existing clients to gather detailed information on their supply chain requirements, expectations, and challenges.
- Collaborate with the Sales team to ensure client proposals are operationally feasible and accurately scoped.
2. SOP Development & Documentation
- Analyze client requirements and existing logistics flows to design, document, and implement comprehensive Standard Operating Procedures (SOPs).
- Create clear, step-by-step process maps, work instructions, and compliance guidelines for all stakeholders (internal teams, clients, partners).
- Ensure SOPs align with company standards, industry best practices, and client-specific Service Level Agreements (SLAs).
3. Process Maintenance, Rollout & Training
- Own the lifecycle of logistics workflows, including continuous review, maintenance, and improvement of existing SOPs.
- Lead the formal rollout of new or updated processes to internal operations teams, warehouse staff, and relevant client contacts.
- Develop and conduct training sessions and create support materials (guides, FAQs, videos) to ensure seamless adoption and compliance.
- Monitor process performance through KPIs, gather feedback, and initiate corrective actions or optimizations.
Qualifications & Skills
- Diploma in Business Administration, Supply Chain Management, Logistics, or a related field.
- In-depth, hands-on experience in logistics, supply chain, or process management. Candidates should have a strong track record (e.g., 5-7 years) with a dedicated portion (at least 2 years) spent directly engaging clients or supporting sales teams.
- Proven expertise in developing, documenting, and implementing Standard Operating Procedures (SOPs).
- Exceptional communication, presentation, and interpersonal skills comfortable leading meetings with senior client stakeholders.
- Strong analytical and problem-solving abilities with a data-driven mindset.
- Proficiency in process mapping tools (e.g., Lucidchart, Visio) and the MS Office/Google Workspace suite.
- Proficiency in written and spoken English is required. The ability to communicate in Mandarin is a strong advantage, as the role involves regular engagement with Mandarin-speaking clients and stakeholders.
