Customer Service Executive

Job Responsibilities:

• Prepare freight quotations for air, sea and land shipments based on customer requirements.

• Coordinate with operations, pricing, and overseas agents to obtain accurate rates and service details.

• Follow up on quotations, customer inquiries, and sales leads.

• Maintain and update customer databases, sales records and rate agreements.

• Handle customer correspondence related to quotation, documentation, and service enquiries.

• Support onboarding of new customers.

• Ensure compliance with company policies, SOPs and trade regulation.

• Perform any other adhoc duties as assigned.

Requirements:

• Min. Diploma in Logistics/Freight Forwarding

• Min. 3 years in Logistics/Freight Forwarding experiences (sales support / customer service preferred)

• Knowledge of air freight, ocean freight (FCL/LCL) and Incoterms is an advantage

• Strong communication and interpersonal skills

• Good coordination skills and attention to detail

• Proficient in MS Office

• Ability to work in a fast-paced environment and meet deadlines