Team Leader - Road, White Gloves

General Description

The Team Leader for White Glove Operations will be a critical on-the-ground leader

responsible for the flawless execution of high-value, sensitive IT logistics. This role requires a

hands-on approach to manage the entire delivery lifecycle, from pre-transit checks to final

placement within the data center. The ideal candidate will possess exceptional leadership skills,

a deep commitment to safety, and a meticulous eye for operational excellence, ensuring timely

deliveries and seamless coordination with all stakeholders.

Specific Accountabilities

1. Operational Oversight & Execution

. Lead and supervise all aspects of white glove deliveries, including the loading, transit,

unloading, and precision placement of sensitive IT equipment (e.g., servers, racks,

networking gear).

. Conduct pre-delivery briefings and on-site risk assessments to identify potential issues

and ensure all necessary equipment and protocols are in place.

. Act as the primary point of contact on-site, managing the end-to-end process and

troubleshooting any operational challenges in real-time.

. Ensure all standard operating procedures (SOPs) are followed to maintain the integrity

and security of the cargo throughout the entire process.

2. Team Management & Leadership

. Lead, mentor, and motivate a team of white glove technicians and assistants, fostering a

culture of accountability, professionalism, and safety.

. Create and manage daily schedules and task assignments for the team, ensuring optimal

resource allocation for each project.

. Conduct regular performance reviews and provide constructive feedback to team

members to support their professional development.

. Ensure the team is properly trained on all relevant safety protocols, equipment handling,

and client-specific requirements.

3. Communication & Stakeholder Management

. Serve as the main liaison with the Control Tower or central operations team, providing

timely and accurate updates on project status, delays, and completion milestones.

. Manage communication and coordination with the data center operators and client

representatives on-site, ensuring a smooth handoff and adherence to all facility rules and

regulations.

. Provide clear and concise communication regarding estimated times of arrival (ETAs) and

project timelines to all relevant parties.

. Accurately complete and submit all required documentation, including delivery reports,

incident reports, and timesheets.

4. Safety & Compliance

. Uphold and enforce all safety protocols, including the use of appropriate Personal

Protective Equipment (PPE), safe lifting techniques, and clean-room procedures.

. Ensure the team is fully compliant with the data center's safety and access protocols at all

times.

. Conduct on-site safety checks and lead a proactive approach to hazard identification and

risk mitigation.

. Act as the immediate first responder for any on-site incidents, coordinating with the safety

manager and following established emergency procedures.

5. Timeliness & Performance

. Proactively manage all project timelines to ensure on-time delivery and completion,

minimizing any potential for service-level agreement (SLA) breaches.

. Analyze and report on team performance metrics, including on-time delivery rates and

incident frequency, to identify areas for improvement.

Skills Required

. Strong critical thinking, analytical and problem-solving skills

. Good mix of business and systems knowledge

. Excellent interpersonal and communication skills, both verbal and written (English) fluency

in other Asian languages a plus

. Team player with a good working attitude and the ability to learn quickly

. Keen eye for process improvement

Experience and Qualifications

. Minimum of 5 years of experience in logistics, data center operations, or a similar high-

stakes operational environment.

. At least 2 years of proven experience in a team leader or supervisory role.

. Demonstrated experience in a white glove or precision logistics setting, with a strong

understanding of handling high-value IT equipment.