Senior Operations Manager

1. Strategic & Operational Leadership

Lead day-to-day operations to ensure smooth execution of team-building events, workshops, and corporate programs.

Develop and implement operational strategies that align with company goals, client satisfaction, and revenue targets.

Optimize workflows for efficiency, quality, and scalability.

Oversee logistics, manpower planning, and resource allocation for multiple events.

2. Event & Project Management

Supervise end-to-end event operations: client briefing, planning, vendor coordination, execution, and post-event review.

Ensure all programs are delivered on time, within scope, and budget.

Maintain high standards of safety, compliance, and risk management.

Anticipate potential operational challenges and develop contingency plans.

Maintain Healthy list of part timers.

3. Team Leadership & Development

Manage and mentor a team of facilitators, project coordinators, and support staff.

Conduct training to upskill facilitators in delivery, safety, and customer service.

Foster a culture of collaboration, accountability, and innovation.

Develop succession planning and leadership pipeline within the operations team.

Upskill of Operations Team

4. Client & Stakeholder Management

Serve as the operational point of contact for key clients.

Work closely with sales and business development teams to translate client requirements into actionable operational plans.

Build long-term client relationships by ensuring excellent delivery and responsiveness.

Handle escalations and resolve issues promptly.

5. Financial & Resource Management

Oversee budgets, event costing, and operational expenditure.

Track and report key operational metrics (profitability, utilization rates, client satisfaction).

Negotiate with vendors and suppliers for cost efficiency without compromising quality.

Ensure optimal use of equipment, inventory, and technology platforms.

6. Innovation & Process Improvement

Introduce new operational systems, SOPs, and tools for better efficiency.

Drive continuous improvement in event delivery, safety, and client engagement.

Stay updated with industry trends to innovate new experiences and operational models.

7. Compliance & Risk Management

Ensure adherence to legal, safety, and regulatory requirements (including venue and outdoor activity compliance).

Develop and enforce risk management frameworks for high-energy or adventure-based activities.

Maintain insurance, permits, and certifications required for team-building operations