Job Purpose
As a Senior Executive/Executive in Operations Control and Planning, you are part of a dynamic team that will be working in a fast-paced environment. Your responsibilities encompass, but are not confined to:
Responsibilities
- Manage a team of Bus Operations Control Centre Service Controller
- Manage a team of Field Operations Route Controllers, Mobile Patrol Team and Service Ambassador.
- Overall in-charge for Bus Operations Control Centre and Field Operations staff discipline & performance update
- Data entry & reconciliation of FE results
- Route planning for diversions, bridging bus and ad-hoc contingency ops
- Custodian for Ops Circular & Instructions for planned diversions including translation
- Coordination in all route checking, DD height clearance and plan for height check schedule for all bus services
- Tracking & maintaining LTA assets (MID) and updating of patch for MID and printer
- Ensure fare protection KPIs are met by conducting timely FE audit checks on deployed ticket inspecting route controllers
- Bus Operations Control Centre and Field Operations staff training, conducting & evaluation, review of materials including WIs & SOPs
- Provide ground supervision during bus diversion, ECLO and bridging bus operations
- Ensure that all bus services performance achieved the regulatory standards
- Analyse, study and prepare reports on trends affecting bus service performance
Qualifications & Work Experience
- Degree in Business or relevant field.
- At least 2 years of operations management/emergency planning will be preferred.
- Meticulous with good writing and presentation and project management skills
- Possess ability to function at a high level in a team setting or as an individual contributor.
Skills
- Independent, able to work under pressure and multi-task.
- Excellent planning and organizational abilities.
- Critical thinker, self-motivated and a team player
- Self-motivated, proactive, and meticulous.
- Willingness to work overtime and weekends, when required.
- Proficiency in Microsoft Office and PowerBI preferred.
SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore's major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.
As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.
We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.
