Senior Executive/Executive, Dormitory Operations

Job Summary

The Executive / Senior Executive will support the Dormitory Manager in ensuring smooth day-to-day operations across facilities, resident engagement, and compliance. The role involves hands-on supervision of service providers, coordination with contractors and authorities, and timely handling of resident matters. The incumbent will also ensure all statutory and licensing requirements are met while maintaining a safe, secure, and conducive living environment for residents.

Key Responsibilities

1. Facilities & Maintenance

. Conduct daily inspections of rooms, common areas, and facilities ensure defects are promptly rectified.

. Manage repair and maintenance works, cleaning, pest control, and landscaping services.

. Coordinate security and safety matters with service providers and ensure readiness of rooms/assets.

. Monitor contractor performance and escalate issues to Dormitory Manager where required.

2. Resident Engagement & Welfare

. Manage resident check-in/check-out, room allocations, and occupancy records.

. Handle resident grievances, complaints, and welfare concerns in a timely and professional manner.

. Support health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events).

. Conduct onboarding/orientation sessions to ensure residents understand dormitory rules and procedures.

3. Compliance, Reporting & Administration

. Coordinate SHERP reporting and submissions to relevant authorities.

. Prepare weekly activity reports, occupancy dashboards, and incident summaries for management review.

. Support regulatory inspections, audits, and licensing compliance (FEDA, MOM, SCDF).

. Monitor and enforce House Rules, including addressing violations and issuing notices where necessary.

. Assist in reviewing and improving operational SOPs and processes for greater efficiency.

4. Emergency & Incident Response

. Respond promptly to incidents, emergencies, and medical situations, escalating when necessary.

. Participate in dormitory drills, safety briefings, and emergency preparedness activities.

5. Partnerships & Collaboration

. Liaise with employers, subcontractors, and service providers on dormitory-related matters.

. Build and maintain effective relationships with stakeholders, including government agencies and authorities.

. Work collaboratively with Tenancy Management, Security, and Housing HQ to resolve issues and ensure smooth operations.

Qualifications & Requirements

. Diploma / Degree in Business Administration, Facilities Management, Hospitality, or related disciplines.

. 2-4 years of relevant working experience, preferably in dormitory/hostel/facilities management.

. Strong interpersonal and communication skills to engage with residents, employers, and service providers.

. Good problem-solving, decision-making, and crisis management abilities.

. Proficient in MS Office (Excel, Word, PowerPoint) and familiar with digital reporting tools.

. Possess BizSafe Level 2 or Safety Officer Level B certification and above is an advantage.

. Fire Safety Manager certification is an advantage.

. Willing to perform shift duties or be on standby for emergencies to support 24/7 operational continuity.