RMA Engineer

Job Description

. Perform daily maintenance, troubleshooting, and fault analysis at the RMA center.

. Take ownership of day-to-day RMA center operations, including equipment tracking, testing,

and lifecycle management.

. Diagnose hardware, firmware, and system-level issues on returned CCTV products, and

determine appropriate repair or replacement actions.

. Manage spare parts inventory, ensure proper usage control, and support year-end physical

stocktake to ensure alignment with financial records.

. Conduct functional and performance testing on repaired or replacement units prior to

release.

. Prepare and maintain after-sales technical documentation, including repair analysis reports,

test results, and service procedures.

. Provide technical support and recommendations to internal teams and customers regarding

RMA cases and product issues.

. Identify recurring faults and support continuous improvement initiatives by providing

technical feedback to relevant teams.

Requirements

. Diploma or bachelor's degree in Electronics, IT, or related disciplines.

. 1-3 years experience in RMA, CCTV repair, or after-sales technical support.

. Hands-on troubleshooting experience with CCTV products.

. Ability to perform fault diagnosis and testing independently.

. Proficient in soldering electronic components

. Familiar with spare parts and inventory control.

. Good documentation.

. Fluent in English and Chinese to communicate with Chinese associate.

. Fresh grade are welcome.

R1656704