RMA Engineer

Key Responsibilities:

• Perform daily maintenance, troubleshooting, and fault analysis at the RMA center.
• Take ownership of day-to-day RMA center operations, including equipment tracking, testing, and lifecycle management.
• Diagnose hardware, firmware, and system-level issues on returned CCTV products, and determine appropriate repair or replacement actions.
• Manage spare parts inventory, ensure proper usage control, and support year-end physical stocktake to ensure alignment with financial records.
• Conduct functional and performance testing on repaired or replacement units prior to release.
• Prepare and maintain after-sales technical documentation, including repair analysis reports, test results, and service procedures.
• Provide technical support and recommendations to internal teams and customers regarding RMA cases and product issues.
• Identify recurring faults and support continuous improvement initiatives by providing technical feedback to relevant teams.

Requirements:

• Diploma or bachelor's degree in Electronics, IT, or related disciplines.
• 1-3 years experience in RMA, CCTV repair, or after-sales technical support.
• Hands-on troubleshooting experience with CCTV products.
• Ability to perform fault diagnosis and testing independently.
• Proficient in soldering electronic components
• Familiar with spare parts and inventory control.
• Good documentation.
• Fluent in English and Chinese to communicate with Chinese associate.
• Fresh grade are welcome.
  
  EA License: R1987104