Engineer (RMA, Home appliance, East, office based)

Technical Support and Service Engineer (RMA, Home appliance, East, office based)

Job Summary

Own post-sales technical excellence, market quality, returns & exchanges, and spare parts readiness for

our TV/Home appliance portfolio. You'll be the technical authority for customers and internal teams, run product

trainings, govern repair-to-exchange decisions, manage service partner KPIs, and drive market quality

improvements.

The Big 5 Priorities

• Expert Troubleshooting: Act as the final boss (L2/L3) for complex technical issues and RMA approvals.
• Training & Knowledge: Turn technical manuals into easy-to-follow playbooks for agents and repair teams.
• Quality Governance: Watch the data like a hawk to spot defect patterns and hold service partners accountable to KPIs.
• Inventory Ownership: Forecast, procure, and manage the spare parts bank to ensure repairs aren't delayed.
• Returns Management (RMA): Be the gatekeeper for exchanges, preventing fraud and grading returned units for refurb or scrap.

The Ideal Profile

• The Experience: 3-5 years in consumer electronics (TVs/ Appliances good to have) with simialr job scope.