Role Purpose
Manage front desk functions including attending to visitors and guests, mail and postage as well as attending to incoming calls. Act as facility administrator to help build a clean, safe and operational work environment.
Role Accountabilities
Reception Duties
- Maintain cleanliness and orderliness of reception area, meeting rooms, and pantry.
- Answer phone calls and handle general queries.
- Welcome visitors and notify relevant personnel of their arrival.
- Collect and distribute mail, courier packages, and letters to respective departments.
- Administer building and office access cards.
- Maintain and update office records, files, databases, and phone lists.
- Assist with ordering and serving refreshments for meetings and events.
- Purchase hampers or condolence flowers when required.
Facilities Duties
- Participate as a member of the Workplace Safety Committee.
- Manage office and pantry supplies, including stationery and first aid items.
- Coordinate preventive and corrective maintenance of office and pantry equipment (e.g., printers, water dispensers, AEDs).
- Liaise with vendors for cleaning, security, and other facility-related services.
- Monitor vendor performance and cleaners attendance.
- Act as the primary contact for building and office repair and maintenance issues.
Safety
- Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I's & Accountability ladder).
- Challenging and stopping unsafe acts and behaviours or unsafe conditions.
- Comply with the Global Safety Standards, Polices and Operating Procedures.
Key Qualifications & Skills
Qualifications
- O levels or ITE
- Minimum 2 years of experience
Technical Skills
- Problem solving skills to resolve issues independently
Professional Skills
- Experienced in SAP and Microsoft Office (Word, Excel and Powerpoint) is preferred
- Good communications skills
- Good customer service to internal and external customers
- Multi-tasking skills and ability to prioritize work and meet deadline
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