About the Role
We are looking for an experienced, motivated, and people-oriented Restaurant Outlet Manager to lead the daily operations of our restaurant. You will be responsible for ensuring smooth service, excellent customer experience, strong team performance, and overall outlet profitability. If you are passionate about hospitality, love creating memorable dining experiences, and have strong leadership skills, we'd love to meet you.
Key Responsibilities
Operations & Service Excellence
- Oversee daily restaurant operations to ensure smooth, efficient and consistent service.
- Maintain high standards of food quality, hygiene, and customer service at all times.
- Handle customer feedback, complaints, and service recovery with professionalism and care.
- Ensure compliance with F&B, safety, and hygiene regulations.
People Management
- Lead, train, motivate, and develop the outlet team to deliver exceptional customer service.
- Prepare staff schedules, manage attendance, and ensure sufficient manpower coverage.
- Conduct performance evaluations, coaching, and disciplinary actions where required.
- Foster a positive work culture and team spirit.
Sales, Finance & Inventory
- Monitor sales performance, cost control, and overall profitability of the outlet.
- Manage daily cash handling, POS, and administrative reporting.
- Oversee stock levels, purchasing, and waste control to prevent losses.
- Analyse sales trends and propose improvement strategies to increase revenue.
Marketing & Customer Engagement
- Support marketing initiatives, campaigns, events, and seasonal promotions.
- Build and maintain strong relationships with regular customers.
- Work closely with HQ/Marketing team to increase brand visibility and footfall.
Requirements
- Minimum 3 years of managerial experience in F&B or hospitality management.
- Strong leadership, communication, and interpersonal skills.
- Service-oriented with a passion for hospitality and creating great guest experiences.
- Good knowledge of restaurant operations, P&L, and staff management.
- Able to work on weekends, public holidays, and shifts as required.
- Independent, responsible, problem-solver and able to make decisions on the spot.
What We Offer
- Career progression opportunities
- Staff meals
- Training and career development
- Fun, supportive and dynamic working environment
