Senior Education Counsellor

ACCOUNTABILITIES

Student Recruitment Operations

• To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand name and planning local student recruitment strategies.

• To attend to customers enquiries via walk-ins, phone, email, live chat, etc and look into the customer's needs and requirements so as to recommend suitable education pathway

• To assist customers in programme application and checking for documentation to support the turnaround time for admissions processing

• To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills

• To comply with quality standards set for the department

Leads Management

• To follow up on all leads assigned on a timely basis

• To prepare and maintain lead follow-up reports

JOB REQUIREMENTS

Academic Education and Work Experience

• Bachelor's degree with at least 2-3 years of working experience, preferably in sales, marketing or customer service or Diploma with at least 5 years working experience

• Experienced in Customer Service and Sales conversion processes

• Good understanding of the higher education industry in Singapore

Personal Attributes

• Well-developed diplomacy skills and ability to handle expansive and diverse customers

• Pleasant and patient personality with excellent service mindset

• Good interpersonal skill with a high level of initiative and drive

We regret that only shortlisted candidates will be notified.