Introduction
IBM Consulting is seeking a Customer & Commerce Transformation Strategy Consultant to join the Customer & Commerce Transformation Center of Competence (CoC).
Building On IBM's Own AI-led Customer Transformation, Where, As Client Zero, IBM Transformed Its Sales, Marketing, Commerce & Service Functions -- The CoC Helps Clients Reimagine Their Front Office By
- Inspiring clients with IBM's own transformation story, outcomes, and lessons learned.
- Discovering and shaping opportunities using Client Zero insights, IBM Consulting frameworks, and data-driven, experience-led
- approaches.
- Co-creating solutions through domain-led garages to identify priority use cases and define transformation blueprints and
- roadmaps.
- Partnering with local teams to deliver scalable transformations using proven methods, accelerators, and delivery capabilities.
Your Role And Responsibilities
As a CoC Strategy Consultant, you will:
- Drive front-office transformation strategies aligned to business outcomes, industry trends, and measurable results.
- Develop strategies, design blueprints, roadmaps, and process reinvention recommendations to enable AI-led customer and commerce
- transformations.
- Facilitate workshops, stakeholder engagement sessions, and change adoption activities.
- Collaborate with global and cross-functional teams to ensure effective execution, capability building, and sustainable change.
Preferred Education
Master's Degree
Required Technical And Professional Expertise
- 5+ years of experience in customer, commerce, or process transformation consulting.
- Participation in at least two customer transformation programs.
- Strong understanding of front-office digital transformation, including CRM, Sales, Service, Marketing, and Commerce.
- Excellent stakeholder engagement, communication, and presentation skills.
- Experience working in global, multi-disciplinary environments.
Preferred Technical And Professional Experience
- 5+ years of experience in customer, commerce, or process transformation consulting.
- Participation in at least two customer transformation programs.
- Strong understanding of front-office digital transformation, including CRM, Sales, Service, Marketing, and Commerce.
- Excellent stakeholder engagement, communication, and presentation skills.
- Experience working in global, multi-disciplinary environments.
