Ops Manager

Responsibilities:

Operations & Service

• Oversee daily front-of-house and back-of-house operations to ensure efficient and smooth service.
• Maintain high standards of food and beverage quality, hygiene, and customer service.
• Monitor stock levels and manage inventory ordering and waste reduction.
• Ensure compliance with health and safety regulations at all times.
• Troubleshoot operational issues and implement quick, effective solutions.

Team Management

• Recruit, train, and supervise staff including baristas, servers, and kitchen staff.
• Schedule shifts, manage time-off requests, and ensure proper staffing levels.
• Conduct regular performance reviews, coaching sessions, and staff meetings.
• Foster a positive and motivating work environment.

Customer Experience

• Ensure every guest has a welcoming and enjoyable experience.
• Handle customer feedback and resolve complaints professionally.
• Implement service improvements based on customer feedback and market trends.

Financials & Reporting

• Assist in managing budgets, controlling costs, and maximizing profitability.
• Track daily sales and report on key operational metrics.
• Help implement pricing strategies and promotional campaigns.

Maintenance & Supplies

• Ensure all caf equipment is maintained and serviced regularly.
• Coordinate with suppliers and manage vendor relationships.

Requirements:

• Proven experience as an Operations Manager, Caf Manager, or similar role in F&B.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Proficient in POS systems, basic budgeting, and scheduling tools.
• Knowledge of food safety and hygiene standards.
• Great interpersonal and communication skills.
• Flexibility to work weekends and holidays as needed.

Preferred Qualifications:

• Certification in hospitality management or a related field.
• Barista training or experience.
• Experience in multi-site caf operations (if applicable).