Operational Oversight: Manage and ensure the smooth daily operations of multiple F&B outlets in a designated area, ensuring compliance with company SOPs, food safety, hygiene, and service standards.
Financial Management: Monitor outlet performance, analyze sales and operational data, and manage budgets to meet sales targets and improve profitability.
Quality Control: Conduct regular audits and inspections to ensure high standards of food quality, service, cleanliness, and product presentation across all outlets.
Inventory & Procurement: Manage inventory levels, coordinate with suppliers, and ensure appropriate stock is maintained to minimize waste and costs.
Liaison & Reporting: Act as a liaison between headquarters and the outlets, ensuring clear communication of directives and objectives, and prepare regular performance reports for senior management.
Staff Leadership & Development:Recruit, train, motivate, and conduct performance reviews for outlet managers and staff to foster high standards of performance and customer service.
Sales & Marketing:Implement and recommend promotional ideas to increase sales and market share, and ensure effective marketing efforts.
Customer Relations:Address customer complaints professionally, resolve issues, and implement strategies to enhance customer satisfaction.
