OPERATIONS MANAGER

SUMMARY OF ROLES & RESPONSIBILITIES

Bartending Duties:

• Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes.
• Maintain in-depth knowledge of cocktails, spirits, beer, and wine.
• Ensure cleanliness and hygiene of the bar area, glassware, and equipment.
• Check guests identification to verify legal age requirements.
• Maintain stock levels and replenish bar inventory as needed.
• Provide excellent customer service and address customer concerns promptly.

Supervisory Duties:

• Oversee and coordinate daily operations of the bar and staff during assigned shifts.
• Supervise daily restaurant operations, including front and back of house
• Train, mentor, and guide new bartenders and barbacks.
• Monitor staff performance and ensure compliance with company policies and service standards.
• Handle shift scheduling, opening and closing duties, and cash handling procedures.
• Resolve customer complaints or issues professionally and efficiently.
• Ensure all safety, sanitation, and licensing regulations are followed.

Job Requirements:

• Proven experience as a bartender and team leader or supervisor.
• Strong knowledge of mixology, bar operations, and customer service best practices.
• Ability to multitask, work under pressure, and lead a team effectively.
• Excellent communication and interpersonal skills.
• Professional appearance and a positive attitude.

Other Details:

• 6 days per week