Operations Manager

JOB PURPOSE:

The Warehouse Operations Manager is responsible for overseeing all warehouse activities for an electrical components distribution business, ensuring efficient storage, accurate inventory control, and timely order fulfillment. This role requires strong operational leadership, attention to detail for high-SKU environments, and the ability to manage fast-moving, often sensitive electronic and electrical parts.

PRINCIPAL ACCOUNTABILITIES:

1. Inventory accuracy (%)
2. Order fulfillment accuracy (%)
3. Inbound and outbound productivity rates
4. Warehouse cost per order
5. Stock shrinkage and damage rates

JOB CONTENT:

Warehouse & Operations Management

• Oversee daily warehouse operations including receiving, put-away, storage, picking, packing, and dispatch
• Ensure efficient layout and space utilization for high-volume, small-component inventory
• Optimize workflows to improve order accuracy and turnaround times
• Implement and enforce standard operating procedures (SOPs)

Inventory Control & Accuracy

• Maintain high inventory accuracy through cycle counts and regular audits
• Manage SKU complexity (connectors, semiconductors, cables, relays, etc.)
• Monitor stock levels, slow-moving items, and obsolescence risks
• Coordinate with procurement and sales teams for demand planning and replenishment

Quality & Compliance

• Ensure proper handling of sensitive components (e.g., ESD-sensitive items, fragile electronics)
• Maintain compliance with safety standards and warehouse regulations
• Investigate discrepancies, damages, and returns (RMA processes)

Team Leadership

• Lead, train, and supervise warehouse staff, supervisors, and shift leaders
• Set performance targets and monitor productivity (pick rate, accuracy, OTIF)
• Foster a culture of accountability, safety, and continuous improvement

Systems & Reporting

• Manage SAP/EWM
• Track and report KPIs such as inventory accuracy, order fulfillment rates, and turnaround time
• Supervision of the DC during off-office hours (overtime and public holidays).
• Facilitate execution of Warehouse Projects

RECOMMENDED CREDENTIALS:

QUALIFICATIONS

• Bachelor's degree in Supply Chain, Logistics, Business, or related field

EXPERIENCES

• Minimum 4 years experience of warehouse or distribution operations experience, preferably in electronics/electrical components

COMPETENCIES (Knowledge, Skills & Attitudes)

• Proven experience managing high-SKU, fast-moving inventory environments
• Strong knowledge of warehouse operations, inventory control, and logistics
• Experience with SAP/EWM
• Familiarity with ESD handling standards and electronic component storage best practices
• Strong leadership and team management skills
• Excellent analytical, problem-solving, and organizational abilities

LEARNING & DEVELOPMENT PLANS

• External courses in supply chain management, quality management and accounting.