OPERATIONS MANAGER

Job Description & Requirements

• Develop and implement operational policies and procedures to ensure efficient food and business operations
• Enhance systems, workflows, and operational best practices to improve productivity and service quality
• Manage daily food operations, including overseeing kitchen operations, operational staff, and administrative coordination
• Ensure operational processes comply with legal regulations, food safety standards, and company policies
• Uphold workplace health and safety standards and ensure compliance with hygiene regulations
• Monitor employee and team performance, providing coaching, training, and performance feedback
• Handle budgeting, forecasting, and resource allocation to support operational and strategic goals
• Collaborate with cross-functional departments to align operations with business objectives
• Build and maintain strong relationships with vendors, suppliers, and service providers
• Negotiate contracts and pricing arrangements with suppliers and vendors
• Manage inventory control, procurement, stock replenishment, and supply chain coordination
• Implement quality assurance measures and monitor operational KPIs to maintain product and service standards
• Enhance customer service quality and overall customer satisfaction
• Analyze operational data to identify process improvements, productivity enhancements, and cost-saving opportunities
• Optimize operational workflows and processes for efficiency and cost-effectiveness
• Monitor food preparation and operational processes to ensure consistent quality standards
• Oversee staffing plans, recruitment, scheduling, onboarding, and staff training
• Prepare and report on operational efficiency, productivity, and quality performance
• Foster teamwork, innovation, and productivity through effective communication and leadership
• Stay updated on industry trends, food operations practices, and regulatory requirements
• Support the implementation of new technologies, systems, and operational improvements
• Maintain sustainable and efficient service operations
• Handle operational issues and support conflict resolution practices within the workplace