Operations Manager

Roles & Responsibilities

About Aunty

Aunty is a trusted childcare platform connecting families with reliable babysitters, nannies, and confinement nannies. We offer on-demand, regular, and live-in care to support parents at every stage. As a fast-growing startup, we are building an ecosystem that makes quality childcare accessible and dependable.

About the Role

We are looking for a Operations Manager to partner closely with the founder and lead the day-to-day running of the business. You will streamline operations, improve internal processes and build the foundation that allows Aunty to scale reliably. This is a hands-on role suited for someone who loves creating structure out of ambiguity, improving workflows and using data to drive decisions. It is also a COO-track role for someone who demonstrates strategic thinking, execution strength, people leadership and commercial judgment.

If you are commercially driven, self motivated and growth minded, and want to build the backbone of a company that thousands of parents rely on, this role is for you.

What You Will Do

1. Lead Daily Operations

. Oversee and coordinate the day-to-day work across customer care, nanny operations, onboarding and payouts

. Ensure service delivery runs smoothly and issues are resolved quickly

. Improve workload planning, operational handovers and team rhythm

. Maintain data accuracy across bookings, timesheets and nanny or sitter records

2. Streamline Processes and Drive Automation

. Redesign manual workflows into clear, simple and repeatable systems

. Identify operational bottlenecks and build solutions that reduce errors

. Work with the founder, tech partners and team to improve and automate processes in the webapp

. Create SOPs, documentation and checklists that strengthen operational reliability

3. Build Data, Reporting and Dashboards

. Build, maintain and update dashboards or trackers for operations, bookings, utilisation, sitter payouts and customer metrics

. Use Excel or Google Sheets to analyse trends and support decision making

. Translate data into insights that drive productivity, revenue and customer satisfaction

4. Support Product and Tech Development

. Help define business requirements for the Aunty webapp and internal tools

. Conduct UAT, test workflows and ensure new features meet operational needs

. Support the team in adopting new features or processes

5. Lead People and Team Performance

. Support hiring, onboarding and training for ground staff and operations roles

. Strengthen team communication, daily meetings and accountability

. Guide the team through change and process improvements

. Build a culture of ownership, commercial awareness and continuous improvement

You're the Right Person If You

. Have 2-5 years of experience in operations, general management, marketplace operations or service delivery

. Enjoy improving workflows and building structure

. Are strong in Excel or Google Sheets

. Communicate clearly and work well with people at all levels

. Can balance empathy with commercial discipline

. Are energised by solving problems, improving systems and building something that scales

. Thrive in a fast-moving environment with high ownership

. Are commercially driven, self motivated and growth minded

Working at Aunty

Ownership and Autonomy

You will have space to design processes, challenge how things are done and build the operational engine of the company.

Rapid Iteration

We focus on solving real problems quickly. Testing, improving and learning is part of our daily work.

Flexibility and Trust

We balance structure with flexibility to create an environment where the team can perform at their best.

Mission Driven

Aunty exists to support parents and families. Your work directly affects real families who depend on reliable childcare.

Growth and Development

As we scale, so will your responsibilities.