The Sales Operations Executive is responsible for managing daily sales activities, coordinating
between departments, and ensuring smooth order fulfilment.
Key Responsibilities
- Sales & Order Management - Process and monitor daily sales orders from outlets, and corporate clients.
- Ensure order accuracy, timely preparation, and delivery coordination.
- Handle enquiries, resolve complaints, and maintain relationships with key clients and parnership, such as delivery partners. Ensure positive customer experiences to drive repeat business.
- Sales Reporting & Analysis - Prepare and submit sales performance reports. Analyse trends
- Promotion & Campaign Support - Assist in planning, implementing, and monitoring promotions.
- Cross-Department Coordination - Liaise with operations, marketing, logistics, and finance for smooth workflow.
- Update and maintain outlets on menu changes, Sales record, promotions, and SOPs.
- Handle correspondence, emails, and calls from vendors, outlets, and internal departments.
- Ensure SOPs, licenses, and permits are updated and renewed on time.
- Liaise with suppliers for contracts, invoices, and delivery documentation.
- Maintain proper documentation for audits, licenses, and government requirements.
- Disseminate company announcements and policy updates to outlets.
Requirements
- Strong coordination, communication, and problem-solving skills.
- Proficiency in Microsoft Office and POS/CRM systems.
- Able to work in a fast-paced, customer-focused environment.
Info
- 5 days work week
- Location: Taiseng
- Leave and Medical benefits
- Group hospitalisation plan
