Sales & Operations Executive

Job Summary

We are seeking a proactive and organized Sales & Operations Executive to manage customer interactions, support sales activities, and ensure smooth day-to-day business operations. This role involves handling customer enquiries, preparing quotations, issuing invoices, coordinating work assignments, and supporting the sales team in achieving business targets.

Key Responsibilities

Sales & Customer Service

• Answer and respond to customer calls, emails, and enquiries promptly and professionally.
• Prepare and send quotations to clients based on project requirements.
• Follow up with clients on quotations, outstanding proposals, and ongoing projects.
• Assist the sales team in identifying potential business opportunities and building customer relationships.

Operations & Coordination

• Assign and coordinate daily work tasks with internal teams and subcontractors.
• Organize day-to-day operations to ensure timely delivery of products and services.
• Liaise with suppliers and vendors where necessary to support project and operational needs.
• Maintain records of orders, deliveries, and customer feedback.

Administrative & Finance Support

• Issue invoices and track payments from customers.
• Maintain accurate records of sales, quotations, and invoices in the system.
• Support management with reports on sales performance, operational activities, and customer satisfaction.

Requirements

• Diploma / Degree in Construction related, Business Administration, Sales, or related field (or relevant work experience).
• Minimum 1-3 years of experience in sales support, customer service, or operations coordination.
• Strong communication and interpersonal skills.
• Proficient in MS Office (Word, Excel, PowerPoint) and basic accounting/invoicing software.
• Well-organized, detail-oriented, and able to multitask in a fast-paced environment.
• Customer-focused with a positive and proactive attitude.

Working Conditions

• Office-based role with occasional site coordination if required.
• Regular office hours may require flexibility depending on business needs.