Description and Requirements
Key responsibilities
. Ensure that the network is performing normally by using network monitoring tools (e.g., SolarWinds, PRTG, Nagios)
. Ensure that all incidents reported are supported on timely manner.
. Travel to remote sites for troubleshooting and support as needed.
. Ensure that all alerts and events in the monitoring tools are being attended to.
. Perform timely escalation to 3rd vendors for hardware, software and telco related problems.
. Support service requests for operational changes related to load balancers, network switching and routing, firewall rules, update of security policies in security devices.
. Perform firmware upgrades for network and security devices.
. Check and react to security events on intrusion detection and prevention system, WAF
. Check, troubleshoot and log ticket to Cloud Service Providers for networking components deployed in Azure, AWS.
. Proficiency in using network monitoring tools (e.g., SolarWinds, PRTG, Nagios)
. Analyze network performance issues and recommends optimization options for implementation.
. Perform NetFlow tracing
. Ensure timely update and closure of ITSM tickets
. Work with the team and 3rd party vendors to provide root cause analysis for incidents.
Required Skills & Qualifications
. Singaporean with Singaporean Spouse (if applicable), due to Security Clearance requirement.
. 3 years of relevant hands-on experience.
. Willing to work on 24x7 operational shifts.
. Experience with network monitoring and support of Cisco Routing and Switching, Network load balancers, Checkpoint or Palo Alto Firewalls
. Familiar with ITIL best practices and processes
. Good knowledge of networking (IP addressing, routing, VLANs)
Desired Skills & Qualifications
. Cisco Certified Network Associate (CCNA) is preferred.
. Experience with Software-Defined Networking (SDN): Cisco ACI, VMware NSX, Juniper Contrail, SD-WAN.
. Proficiency in network monitoring tools (SolarWinds, PRTG, Nagios) and performance optimization.
. Knowledge of VPN and remote access solutions (Cisco AnyConnect, Palo Alto GlobalProtect).
.
