Service Desk Consultant

Job Summary

A skilled Service Desk Consultant (Migration Specialist) with expertise in troubleshooting and supporting end-user queries. The role requires knowledge of file transfer protocols, secure communication technologies, networking fundamentals, and data center migration concepts.

The ideal candidate should have strong problem-solving abilities and a customer-centric approach to ensure seamless IT support and system security.

Technical Skills

• Operating Systems, Outlook, Teams, SharePoint
• File Transfer Protocols: FTP, SFTP
• Secure Communication: SSH (keys, configurations), SSL (certificates)
• Networking Concepts: TCP/IP, IP Addressing, Subnet Mask, Gateway, DNS, DHCP
• Cryptography and its types
• Firewall concepts and configurations
• Application Testing Environments: Development, Testing, UAT, Production
• Application Testing types
• Data Center types and migration approaches