Job Summary
You will respond professionally to walk-in and telephone enquiries, introduce available services to clients, and organize customer information to support service delivery. You will also maintain customer records, handle client complaints effectively, and perform general administrative and clerical duties in a retail setting.
Responsibilities
- Respond to walk-in and telephone enquiries clearly and professionally to assist clients promptly
- Introduce and explain various services and options to clients to support informed decision-making
- Collect, organize, and analyze customer intentions and information to improve service quality
- Maintain and update accurate customer records to ensure data integrity
- Handle client complaints by identifying issues and taking appropriate actions to resolve them
- Perform general administrative and clerical tasks to support daily operations
- Use Microsoft Office and smartphone applications to complete work tasks efficiently
- Work collaboratively in a retail environment, including weekends, to meet operational needs
Required competencies and certifications
- Proficiency in Microsoft Office applications
- Familiarity with computer, smartphone applications, and software
Preferred competencies and qualifications
- Completion of O Level, Diploma, or Bachelor's Degree education
