Key Account Executive / Manager - Cantonese / Mandarin
We are hiring immediately for an exceptional Mandarin / Cantonese Key Account Executive / Manager (HongKongers / HongKongese ) who possesses a high level of selling skills and is hungry for success.
This self-driven and sales-savvy team player is able to interact with others effectively and work under pressure within tight deadlines to deliver sales results.
The Key Account Executive / Manager is responsible for building, managing and maintaining a profitable long term relationship between clients and they will be assigned to manage Asia clients portfolio.
ROLE & RESPONSIBILITIES:
- Provide excellent and high calibre client service delivery to ensure a positive client experience
- Provide timely and effective resolution of all client queries via telephone, email or chat
- Proactively respond to and manage inbound client queries professionally and efficiently
- Assist clients in using our platform and on our products to increase our profitability through maximising clients account volumes
- Provide technical support for clients software problems relating to the platform
- Participate in targeted outbound reactivation calling to dormant account holders
- Carry out administration duties where required, including account upgrading
- Provide support to clients from other regions as part of our around the clock service
- Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service
- Maintain personal and professional development to meet the changing demands of the role and participate in appropriate training
- Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours support.
The ideal candidate:
- Cantonese / Mandarin Speakers
- At least 1 year of experience in an Crypto/FX Sales/Retention role or any form of sales (is a plus)
- Experience in financial products or from a financial industry would be ideal but not compulsory.
- Strong commercial acumen with experience in brief business competitor analysis and ability to be proactive in maintaining business relationships.
- As this is a sales position, we are looking for individuals who are used to working in a number-driven performance environment and experience in achievements in any sales targets would be ideal.
- Eager to learn new things fast and to have regular training
- Team player
- Result oriented and self-motivated person
