IT Support Specialist

Company Overview

ACE Business Pte Ltd helps businesses find the right IT solutions to drive success. We leverage expertise and partnerships with top vendors to provide tailored recommendations and exceptional support, empowering companies to thrive in a dynamic technology landscape.

Responsibilities:

IT Support & Service Delivery

• Provide remote and onsite technical support to customers.
• Manage and respond to support tickets within agreed service levels.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Escalate unresolved issues and follow through to ensure timely resolution.

Infrastructure & Device Management

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Perform device deployment, hardware upgrades, and replacement activities.
• Support Microsoft Windows, Microsoft 365, and cloud-based solutions.
• Maintain IT asset inventory and ensure proper documentation of deployed equipment.

Network & Cybersecurity Support

• Assist in the setup, maintenance, and troubleshooting of network infrastructure including routers, switches, wireless access points, firewalls, and internet connectivity.
• Support the implementation and maintenance of cybersecurity solutions including endpoint protection, email security, and access control measures.
• Perform routine system health checks, software updates, and security maintenance activities.
• Assist in backup monitoring, disaster recovery, and data protection initiatives.

Project Implementation & Field Support

• Assist in the deployment and implementation of IT infrastructure projects.
• Install and support CCTV systems, door access systems, projectors, displays, and related equipment.
• Provide onsite support for system installations, upgrades, troubleshooting, and preventive maintenance.
• Coordinate with vendors and customers to ensure successful project delivery.

Documentation & Continuous Improvement

• Maintain accurate records of support tickets, configurations, and project activities.
• Follow established IT procedures and company standards.
• Contribute ideas and improvements to enhance service quality and operational efficiency.

Skills & Competencies

• Basic understanding of IT infrastructure, networking, cloud technologies, and cybersecurity practices.
• Hands-on and willing to perform onsite installations and support activities.
• Ability to work independently and manage multiple tasks effectively.
• Team player with strong sense of responsibility and accountability.
• Positive attitude with a willingness to learn new technologies.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.

Requirements:

• Diploma, Higher NITEC, NITEC, or Degree in Information Technology, Computer Engineering, or related discipline.
• Basic knowledge of Microsoft Windows, Microsoft 365, and cloud-based solutions.
• Experience in IT support, device deployment, or infrastructure support will be an advantage.
• Knowledge of cybersecurity solutions, network security, CCTV systems, and door access systems will be an added advantage.
• Able to work independently as well as collaboratively in a team environment.
• Strong troubleshooting and analytical skills.
• Good communication and interpersonal skills.
• Fresh graduates are welcome to apply.