SENIOR IT SUPPORT SPECIALIST

WE'RE HIRING | SENIOR IT SUPPORT SPECIALIST | SINGAPORE

Contract Opportunity with Wipro

Are you an experienced IT Support professional with strong expertise in Microsoft technologies, endpoint management, and enterprise end-user support Do you enjoy solving technical challenges while delivering excellent customer service

We are looking for an experienced IT Support Specialist (Senior Level Preferred) to join our team in Singapore and provide high-quality IT support in a corporate environment.

Work Location: Suntec Tower Three, 8 Temasek Boulevard, #19-01, Singapore 038988

Work Arrangement: On-site

Employment Type: Contract

Maximum Budget: SGD 5,500 per month

Working Hours: Monday to Friday, 9:00 AM – 5:30 PM

Shift: No shifts

Language Requirement: Fluent Mandarin and English

KEY RESPONSIBILITIES

Provide L1/L2 technical support for desktops, laptops, mobile devices, printers, and peripherals.

Troubleshoot hardware, software, network, and connectivity issues.

Manage user accounts, access rights, and device provisioning.

Support Microsoft 365, Azure Active Directory, Microsoft Intune, and endpoint management solutions.

Manage incidents, service requests, and IT assets using ServiceNow (SNOW).

Deploy, configure, and maintain end-user devices in accordance with corporate IT standards.

Support employee onboarding and offboarding activities.

Escalate complex technical issues to relevant internal teams and vendors.

Maintain accurate incident records, technical documentation, and IT procedures.

Deliver responsive on-site support and ensure high levels of user satisfaction.

REQUIREMENTS

Diploma or Bachelor's Degree in IT, Computer Science, or a related discipline.

6–8 years of hands-on IT support experience in a corporate environment.

Strong working knowledge of:

• Microsoft Azure / Azure Active Directory
• Microsoft Intune / Endpoint Management
• ServiceNow (SNOW)
• Microsoft 365 applications and services
• Windows 10/11 and laptop management
• Basic networking and connectivity troubleshooting

Excellent troubleshooting, analytical, and problem-solving skills.

Fluent Mandarin communication skills and strong English communication skills.

Strong customer service orientation with the ability to work independently and manage multiple priorities.

PREFERRED QUALIFICATIONS

Experience supporting VVIP users and regional or multinational organizations.

Knowledge of endpoint security and device compliance management.

Relevant Microsoft certifications in Azure, Intune, or Microsoft 365.

IDEAL CANDIDATE

A professional, approachable, and customer-focused IT Support Specialist who can deliver reliable technical support in a corporate environment.

• Interested candidates are encouraged to share their updated CV.
• [Confidential Information]
• WhatsApp: +65 3152 2521

If your experience matches this opportunity, please share your updated CV via LinkedIn DM or email.

Please mention your current location, notice period, Mandarin proficiency, and expected monthly salary when applying.

Know someone who would be a great fit Feel free to share this opportunity with your network!

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