IT Service Desk Engineer

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

Our CORE VALUES:

. Integrity

. System

. Consistency

. Forward Looking

. Humanity, and

. Environmental Friendly

IT Service Desk Engineer

Work Location: Central, Singapore

Job Type: 1 to 3 Years Contract, subject to renewal

About the Role:

The role focuses on providing comprehensive ICT support, including Desktop/Portable computers, software, CLIENT applications, and basic network issues. The ideal candidate will serve as the Single-point-of-contact (SPOC) for Helpdesk services, analyze business requirements, develop system solutions, and ensure quality through testing. Responsibilities include supporting users during UAT and post-implementation, maintaining documentation, and collaborating with stakeholders. The candidate will also participate in ICT projects such as upgrades, maintenance, and relocations.

Primary Responsibilities:

1) Service Desk Support Services:

. Serve as the Single-point-of-contact (SPOC) for Helpdesk support services, providing comprehensive phone and onsite support for ICT-related issues (Desktop/Portable computers, standard software, CLIENT applications, Laptops, PCs, Printers, Scanners, Storage servers, and basic network issues), ensuring timely follow-up and resolution of all incidents/issues/requests.

. Follow up on and close all incidents/issues/requests accordingly.

. Immediately report and support production by providing solutions when incidents occur.

. Maintain documentation and improve Standard Operating Procedures.

2) On-site Support Services:

. Deliver on-site support for Desktop/Portable computers, standard off-the-shelf software, and application as needed.

. Assist in basic server and network setup/configuration, including monitoring system capacity and availability.

. Participate in other ICT-related projects or activities such as upgrades, changes, maintenance, and relocations.

Job Requirements:

. Higher Nitec or Diploma in IT, Computer Science, Information Technology, or related field.

. Preferably with some relevant working experience and proficiency with Email applications and software used in industries such as Insurance, Pharmaceutical, Healthcare, Real Estate, or Hospitality.

. Possess ITIL Foundation certification.

. Strong interest in providing business application technical support to corporate end users.

. Customer-oriented, patient, and a strong team player.

. Good communication skills.

. Fresh IT graduates are welcome to apply.

How to Apply:

Ready to join ThatzYou can apply through our NextGig.Asia job portal, which is hosted by Thatz International. The job post can be easily found at https://nextgig.asia/Talents/JobSearch/External. Simply sign up and submit your application at https://nextgig.asia/or send your resume to [Confidential Information].

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

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