Service Desk Engineer - L1

Role:Service Desk Engineer - L1

Job Type: 1 Year Renewable Contract

Job Summary:

We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment.

Key Responsibilities:
. Excellent communication skills
. Interpersonal skills, active listening
. 1 year of previous Service desk or equivalent experience
. Attend to Phone, Email and any other online queries where applicable
. Excellent organisational skills
. Managing incidents including business expectations and communication
. Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office
. ITIL Knowledge will be a plus
. Comply to process and procedures
. Administrative tasks

Candidate Requirements:

. Minimum a diploma in Information Technology or equivalent
. Minimum 1 year of relevant working and technical IT experience
. Pleasant disposition and good social etiquette with good spoken and written English
. Good telephony and problem solving / troubleshooting skills
. Process Driven
. Able to liaise with Customer for daily operations