IT Support/IT Service Desk (L1)

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Provide first level support to troubleshoot and solve technical problems.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Incident tracking and first & second level resolution for all trouble calls.
• Coordination for employee user account administration, activation, changes, and terminations.

Requirements:

• Minimally Nitec qualifications in IT related disciplines
• Minimum 1 year IT Support experiences
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.