IT Service Desk Analyst

About CDP

CDP is a global non-profit that runs the worlds only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change.

Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the worlds institutional assets use CDP data to help inform investment and lending decisions.

Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced. Visit cdp.net or follow us @CDP to find out more.

About the Team

The IT Service Desk Team manages the IT estate and applications used to support our users.

Technical Service Desk Support

Asset Management

User Access Control and Cyber Security

About this role

The Service Desk Analyst is responsible for being the first point of contact for all IT related queries across the organisation, this includes the processing and resolution of incidents, problems, requests, changes, Starter/Movers/Leavers process including in person inductions, management of End-User-Computing, and enabling training on core supporting areas such as IT and Data Security and office applications and providing onsite support and training within the Singapore office.

What you will do

• Being the first point of contact for all IT Related queries across the organisation
• Providing onsite support and training in the Office
• Provide solutions to incidents, service requests, problems and queries.
• Administration of applications such as Office 365, Intune and Microsoft Exchange.
• Meet agreed service levels and quality; ensuring employees are kept up to date with the progress of their ticket
• Liaise with users to advise directly on an appropriate course of action for their issues.
• Escalate issues were necessary to a higher level of support in a timely manner.

Actively contribute to an effective and engaged team, clear on its purpose and contribution, by:

• Ensuring you know what is expected of you, through regular 1:1s, having clear objectives in place, and participating in open and honest performance and development conversations.
• Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference.
• Living the CDP Values and demonstrating the behaviours appropriate to your position.

We&aposre looking for

• Have a minimum of 1 years experience working in a support role
• Proven experience working with Microsoft applications, e.g. Office365, Excel, Word, PowerPoint and Microsoft Teams.
• Technical understanding of Windows Operating systems
• Excellent customer service skills and a telephone manner.
• Ability to clearly and concisely document technical information and troubleshooting steps taken (creating FAQs, Technical Tips and help documentation).
• Ability to approach problem solving logically Confidence in working with staff at levels.
• Willingness to learn and develop within a busy support environment.
• Knowledge of ITIL and ITSM processes.
• Understands the needs of customers/users and represents this in their work prioritisation, effort, and where needed escalation.
• Demonstrates an analytical, methodical, and systematic approach to problem-solving.

The salary band for this role is SGD 50,400 - 63,000. Final offer amount depends on multiple factors such as candidates experience and expertise, geographic location, total

compensation, and market data. Benefits will be offered based on specific regional

requirements.

This is a permanent role based in Singapore. Interested applicants must be eligible to work legally in the Singapore and live within a commutable distance of the Singapore office and be comfortable with 2 days in the office per week. We cannot sponsor for this role

.