Your new company
Local energy / Utilities organisation looking for a HR Shared Services / Information Systems Lead.
Your new role
The HRSS/HRIS Lead oversees and optimises the organization&aposs Human Resource Shared Services (HRSS) and Human Resource Information Systems (HRIS) functions.
This role leads in three core areas: HR Operations, HR Reporting & Analytics, and HR Systems & Processes.
The HRSS/HRIS Lead will work closely with various stakeholders to ensure that shared services are effectively integrated with broader HR strategies and business objectives.
HR Shared Services (HRSS)
- Lead the team in delivering high-quality, consistent, and efficient HR services throughout the employee lifecycle (onboarding, offboarding, employee records, etc.).
- Oversee the processing and administration of medical and accident claims, ensuring compliance with internal policies and statutory requirements.
- Ensure standardisation and documentation of HR processes and SOPs.
- Establish and monitor service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
- Ensure data accuracy, consistency, and compliance with policy, processes and data privacy regulations.
HR Reporting & Analytics
- Manage the team responsible for regular HR reports/dashboards, ad-hoc reports, and statutory submissions (e.g., MOM reporting).
- Leverage Microsoft Power BI to enhance reporting capabilities and deliver actionable insights to HR and business leaders.
HRIS Management
- Serve as the business owner for SAP SuccessFactors, auxiliary platforms like DocuSign and other inhouse systems.
- Collaborate with IT and vendors on system enhancements, integrations, and issue resolution.
- Oversee the enhancement, maintenance, and optimisation of HRIS systems.
- Ensure data accuracy and integrity within the HRIS, including system permission matrix.
Other Tasks
- Annual budgeting.
- Internal and External Audit on HR systems, data and processes.
- Provide coaching, development, and performance management for team members.
What you&aposll need to succeed
- Minimum of 5 years of leadership experience in HR Shared Services (HRSS), HR Information Systems (HRIS), or related HR operational roles.
- Strong understanding of end-to-end HR processes, data governance, and service delivery models
- Expertise in SAP SuccessFactors, Microsoft Power BI, and Microsoft Power Automate is essential to enable automation, ensure data integrity, and support data-driven decision-making.
- Experienced in leading projects from planning through execution, ensuring timely and successful delivery.
- Ability to translate complex technical concepts into business-friendly language.
- Skilled in identifying inefficiencies and implementing streamlined, automated solutions.
- Project management experience is highly desirable, particularly in HR systems or process improvement initiatives.
What you need to do now
If you&aposre interested in this role, click &aposapply now&apos to forward an up-to-date copy of your CV to
[Confidential Information] for a confidential discussion.
Referrals are welcome.
If this job isn&apost quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
EA Reg Number: R1439497
EA License Number: 07C3924
Company Registration No: 200609504D
