E-Commerce Assistant

Key Responsibilities

• Deliver timely, professional, and customer-focused support across all e-commerce platforms.

• Assist customers with product inquiries, order processing, returns, and exchanges, ensuring a seamless experience.

• Maintain accurate and up-to-date product listings, including descriptions, pricing, and availability.

• Collaborate with internal teams to resolve customer issues efficiently and effectively.

• Monitor customer feedback and identify opportunities to improve products, processes, and overall customer experience.

• Foster customer loyalty through proactive follow-ups, order tracking, and prompt resolution of concerns.

Key Requirements

• Prior experience in e-commerce or customer service is an advantage.

• Excellent written and verbal communication skills with a strong customer-centric mindset.

• Strong problem-solving abilities with keen attention to detail.

• Proficient in using e-commerce platforms and Microsoft Office applications (e.g., Excel, Word, Outlook).