Key Responsibilities
Stakeholder Engagement and Problem Discovery
- Engage internal business users and stakeholders to identify operational pain points, business needs, and opportunities for digital automation or productivity improvements.
- Facilitate discussions, discovery sessions, and workshops to gather insights and define problem statements clearly.
- Build strong relationships with stakeholders across the organisation to understand evolving needs and priorities.
- Translate business challenges into clear product opportunities and requirements for the development team.
Product Planning and Delivery Coordination
- Work closely with the Developer Lead to shape product direction, priorities, and delivery plans.
- Define product requirements, user needs, and expected outcomes to guide solution development.
- Manage delivery timelines and coordinate with relevant stakeholders to support smooth and timely execution.
- Monitor progress across product portfolio and maintain visibility of key milestones and priorities.
- Support prioritisation and decision-making by balancing business value, delivery timelines, and available resources.
Product Advocacy and Community Building
- Drive awareness and adoption of products across internal business units.
- Develop and implement product advocacy initiatives such as user onboarding sessions, showcases, demos, internal communications, and product updates.
- Build and sustain a user community around the products, including champions networks, engagement forums, and feedback channels.
- Promote user engagement and encourage knowledge-sharing to strengthen product uptake and long-term success.
Adoption and Value Tracking
- Monitor and assess product adoption levels to ensure solutions are being effectively utilised by intended users.
- Gather and analyse user feedback, adoption data, and stakeholder input to evaluate product performance and business value.
- Identify barriers to adoption and work with stakeholders and developers to address issues and improve user experience.
- Provide regular updates on product adoption and value realisation to relevant stakeholders.
- Support continuous product improvement based on user insights and business needs.
Requirements
Education
- Good Honours degree in any discipline.
Experience
- At least 5 years of relevant experience in product management, digital transformation, or a similar role.
- Proven experience in stakeholder engagement, requirements gathering, and problem discovery.
- Experience working with technical teams to develop and deliver digital products or solutions.
- Experience managing timelines and coordinating product or project delivery activities.
- Experience in driving user adoption, engagement, or change initiatives will be an advantage.
Skills and Competencies
- Strong stakeholder management and interpersonal skills.
- Ability to translate business needs into actionable product requirements.
- Good understanding of digital product delivery and user adoption strategies.
- Ability to work effectively across business and technical teams.
What you need to do now
If you're interested in this role, click apply now'to forward an up-to-date copy of your CV, or call Denise at Hays on +65 96110531 or email [Confidential Information] for a confidential discussion.
Referrals are welcome.
EA Reg Number: R21103035
EA License Number: 07C3924 | Company Registration No:200609504D
