Customer Success Executive (Elder-Tech Platform)

About Us
We are an elder-tech platform that makes aging-in-place safe, dignified, and connected. Our app and smart devices bring families, caregivers, and seniors together, supporting independent living with technology that cares.

Key Responsibilities

• Onboard care agencies and families onto the our platform.
• Provide user support including troubleshooting, guides, and FAQs.
• Liaise with the product team to report bugs, improvements, and new use cases.
• Prepare training guides, video walkthroughs, and user documentation.
• Track product usage and gather feedback to improve customer experience.

Requirements

• Diploma/Degree in Business, IT, or related field.
• 1-3 years experience in customer support, product operations, or SaaS environments.
• Strong communication skills with ability to explain tech simply.
• Empathy, patience, and a people-first approach.
• Advantageous: experience in healthcare, social services, or aged-care projects.

We regret that only shortlisted candidates will be notified.

Careerstar International Pte Ltd

EA License No: 03C3254

EA Personnel No: R23115696

EA Personnel Name: Chin Lee Wei