Location: Singapore (On-site / Hybrid)
Job Description:
We are seeking a proactive and customer-focused Customer Success Executive to join our team in Singapore. You will be responsible for supporting customers throughout their journey, ensuring adoption of products or services, and enhancing overall customer satisfaction.
Key Responsibilities:
- Serve as the primary point of contact for assigned customers
- Onboard new clients and provide training or guidance on product usage
- Monitor customer health metrics and engagement to proactively address issues
- Respond to customer inquiries, troubleshoot problems, and escalate complex cases when needed
- Build strong relationships with customers to drive retention and satisfaction
- Collect and analyze customer feedback to identify opportunities for improvement
- Collaborate with internal teams (Sales, Product, Support) to resolve customer concerns
- Prepare reports on customer success metrics and performance
- Contribute to the development of customer success strategies and best practices
- Meet individual and team KPIs related to customer satisfaction, retention, and product adoption
Requirements:
- Diploma or Bachelor's degree in Business, Marketing, or related field
- 13 years of experience in customer success, account management, or client support
- Excellent communication, interpersonal, and problem-solving skills
- Customer-first mindset with attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Proficiency in CRM systems and MS Office
- Fluency in English; additional languages are an advantage
- Knowledge of Singapore and SEA customer market is preferred
What We Offer:
- Competitive salary and performance-based bonuses
- Flexible on-site or hybrid working arrangements
- Professional development and training opportunities
- Supportive and collaborative team culture
- Opportunity to grow within the customer success function
How to Apply:
- Submit your resume and a brief cover letter highlighting your customer success experience via [Job Portal / LinkedIn Apply].
