- Maintain daily communication and close relationships with customers.
- Order management for both warehouse and drop shipment.
- Proactive supporting sales operations in achieving sales targets.
- Provide a timely update to customers on the order change of orders/shipment schedule.
- To prepare shipping documents for customer clearance.
- Identifying customer demands and improving the process through cooperation with teammates.
- Solving customers queries and probles.
- Handle customer complaints and ensure thorough follow-up until resolution.
Participate customer meeting or customer visits when required to strengthen customer relationship.
