Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to customer request date and reasons for delays (if required).
Proactively provide status on delayed orders with reasons.
Require working with Honeywell site Supply Chain resources to confirm reasons for delay.
Required to work through feasibility of customer order expedite requests.
Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs.
Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA
Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items in real time.
Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates
Clearly articulate a problem statement and help required to a support functions to drive accurate and timely response.
Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates
Job Requirements:
Diploma Graduate and above
2 year experience in Order management/fulfillment
Experience in Repair on Aerospace industry is preferred
