Process customer orders/returns, handle customer web portal / e-portal.
Liaise & co-ordinate with customers / sales & marketing / warehouse on order fulfilment and issues relating to orders / returns.
Attend to customers enquiries on telephone and emails.
Liaise & co-ordinate with suppliers / freight forwarders, product managers and warehouse to track shipments and on issues relating to incoming shipments.
Provide reports and administrative support as necessary or upon request.
Pre-requisite
Preference with minimum 4 years of working experience . Experience in customer support capacity will be an added advantage.
Patient, responsible, meticulous with positive attitude.
Team player with good interpersonal communication and problem-solving skills.
Ability to multi-task and deliver within required deadlines.
Proficient in computer skills including Microsoft office
