This is an exciting opportunity for you to join a close-knit, high-performing team dedicated to making a positive impact on families and children. As a Customer Service Executive, you will be at the heart of creating memorable experiences for every family that walks through the door. The organisation is committed to nurturing genuine connections, supporting your professional growth, and maintaining high standards of service. You will thrive in an environment where warmth, attentiveness, and professionalism are valued above all else. If you are passionate about helping others, enjoy engaging with both children and parents, and want to be part of a team that values continuous learning and collaboration, this role offers the perfect blend of customer care, communication, and front-of-house coordination.
What You'll Do
In the capacity of Customer Service Executive, you will serve as the welcoming presence that sets the tone for each family's visit. Your responsibilities will encompass greeting families with courtesy, guiding them through programme offerings, coordinating with coaches for efficient onboarding processes, and managing essential administrative functions such as check-in/check-out procedures. You will lead informative tours for prospective families, elucidate teaching philosophies, facilitate registrations for camps or workshops, and uphold confidentiality standards. Success in this role is achieved through your ability to foster a child-friendly atmosphere whilst efficiently managing multiple tasks. By soliciting feedback and collaborating across departmentsincluding Floor Coordinators and the Customer Experience Manageryou will contribute significantly towards creating memorable experiences for both parents and children.
- Extend courteous greetings to parents and children, ensuring each visit reflects the organisation's dedication to creating enriching experiences.
- Establish enduring trust with families by communicating with clarity and listening attentively to their requirements throughout their engagement.
- Respond to enquiries via walk-ins, telephone calls, WhatsApp messages, and emails with genuine care and professionalism at all times.
- Address level 1 concerns with empathy and patience while judiciously escalating more complex matters to maintain a supportive atmosphere.
- Cultivate a calm and welcoming environment during busy periods so that every family feels comfortable, respected, and valued.
- Gather feedback from families and share insights with colleagues in order to continuously enhance the overall experience for all participants.
- Articulate programme details, class levels, and progression pathways so that parents are well-informed and confident regarding enrolment decisions.
- Collaborate closely with coaches to ensure seamless onboarding for new students as well as accurate placement within classes.
- Conduct family tours with enthusiasm, effectively conveying the teaching philosophy in an engaging manner that inspires interest.
- Support sales discussions by utilising your product knowledge and building authentic relationships with interested or waitlisted families.
What You Bring
Your experience within customer-facing environmentsparticularly those associated with education centres or hospitalitywill serve you well as a Customer Service Executive. You bring an empathetic approach when engaging with both children and adults so that all individuals feel acknowledged and supported. Your keen attention to detail ensures precise record-keeping while your facility with digital systems streamlines daily operations. Possessing educational qualifications in relevant fields such as Hospitality or Communications (preferred), you are equipped with the requisite knowledge for success. Your courteous communication style fosters trust among families; meanwhile, your composed demeanour assures reliability even during peak periods. As someone who enjoys collaborative work within teamsand who is amenable to flexible scheduling including weekendsyou make valuable contributions towards shared objectives. Maintaining confidentiality comes naturally; furthermore your enthusiasm for ongoing training ensures continual growth alongside colleagues.
- Prior experience in customer service roles within educational centres or hospitality environments is preferred as it demonstrates your capacity for meaningful engagement with diverse groups.
- A sincere passion for interacting with children and parents enables you to establish rapport swiftly in varied circumstances.
- Meticulous attention to detail combined with proficiency in digital systems ensures accurate management of administrative records at all times.
- A Diploma or Degree in Hospitality, Business, Communications, Education or related disciplines is preferred as it provides valuable foundational expertise for this position.
- Warmth, authenticity, and confidence in communication allow you to cultivate meaningful relationships with families from all backgrounds.
- Composure under pressure coupled with adaptability renders you dependable during periods of heightened activity when multitasking is essential.
- A positive disposition alongside robust teamwork abilities empowers you to collaborate effectively within a supportive group setting.
- Willingness to work shiftsincluding weekends and selected public holidaysreflects your commitment to accommodating family needs whenever required.
- Ability to maintain confidentiality standards guarantees sensitive information is always handled appropriately.
- Openness towards participating in service and product trainings evidences your dedication to continuous professional development.
What Sets This Company Apart
This organisation distinguishes itself by placing families and children at the very core of its mission. Here you will join a team that values authentic connection above transactional interactionswhere warmth, attentiveness, and professionalism are consistently upheld. The workplace culture is enriched by continuous learning through regular training opportunities so that every member may advance personally and professionally. Collaboration permeates all aspects of operations: staff work harmoniously across departmentsfrom coaches to coordinatorsto guarantee each child's journey is smooth and rewarding. Flexible working arrangements enable you to balance personal commitments whilst contributing meaningfully at work. Above all else, this environment maintains high standards without compromising kindness or inclusivity; everyone shares responsibility for creating memorable experiences that leave lasting impressions on families.
What's Next
If you aspire to bring warmth, positivity, and professionalism into the lives of families whilst advancing within an esteemed teamthis opportunity merits your consideration.
Apply today by clicking on the link provided.
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R24126349 Ryan Leo Kai En
