Customer Service Executive (Logistics)

Key Responsibilities

• Handle customer inquiries via phone and email professionally and promptly

• Coordinate with internal logistics and operations teams

• Provide shipment updates and resolve issues efficiently

• Maintain accurate documentation and records

• Build and maintain strong customer relationships

• Update and maintain work task management ()

• Assist in general administrative and support tasks when needed

Requirements

• Min 2 years of relevant experience

• Prior experience in customer service (experienced in logistics/shipping/air freight is a must)

• Strong communication and problem-solving skills

• Ability to multitask and work in a fast-paced environment

• Team player with a positive attitude

HOW TO APPLY:

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EA Personnel: Lee Jia Xiang

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